Wisconsin residents may be eligible to receive a free CapTel phone through the state's Telecommunications Equipment Purchase Program (TEPP). The purpose of TEPP is to help people with disabilities buy specialized equipment they need in order to use basic telephone services. The TEPP is one of several different programs paid for by the Wisconsin Universal Service Fund (USF) established by the Public Service Commission. Money collected from Wisconsin telephone service providers goes into the USF.


You may go to the TEPP website for more information at


If you have used your TEPP voucher within the last three years, you may purchase a CapTel phone though the limited time offer program. 


Equipment Distribution Program


If you are not qualified to get a free CapTel, you can purchase at a specially-reduced price directly through WCI. 


Click here to order.


Are you an active Federal employee? If so, your Federal CapTel phone is accessible domestically from work, home or while traveling in the fifty states. No domestic toll (long distance) charges for calls made anywhere in the United States.


CapTel phones for active Federal employees are available for the agency to purchase on the GSA schedule at


NOTE: Spouse, siblings or children of deceased federal active employees do not qualify to purchase a Federal CapTel phone on their behalf.

For Federal Government Only


Before you order your new CapTel phone, here is an information to help you to decide what phone that will fit your needs.

a CapTel Phone
Third Party

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility. 


The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.



Third Party Certification only applies to CapTel 840i only. 



  • Download & print the Third Party Certification Form


Click here to download


  • Have the form signed & dated by a hearing professional such as an audiologist or specialized doctor


1-608-234-4781 (Voice)

1-608-234-4781 (Videophone)

1-608-267-6934 (TTY)

© 2020

Wisconsin Relay Service is provided by Sprint

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.